FAQ

Q. Where are you located?

143 Essex Street, Haverhill MA
Suite 227, Floor 2 01832

Q. When can I expect my order to arrive?
Since the majority of the items on our site are pre-orders, please allow up to 3 weeks for production + shipping unless otherwise noted on the items description. You will receive an automatic email notification once your item has shipped.  

Q. I provided the wrong address. What do i do? 
Simply send us the correct address and we'll change it before your item is shipped. if your order is shipped to an invalid address, we will have to wait for the package to be returned to us. Once we receive it, we will contact you for an updated address. The buyer will be liable for any new shipping fee's as a result of re-sending the order.

Q. Do you ship international orders?
Yes, we ship worldwide! Some International orders can take up to 4-6 weeks to arrive, so please be patient. Some countries will charge the receiver a customs fee for out of country purchases before delivering a package. We will not be liable for these customs fees. Please contact your local post office or customs office for exact rates.

Q. How much does shipping cost?
All shipping costs will be displayed at checkout. Costs depend on where you live and what items you order.

Q. What is your exchange policy?
Because all items we sell are limited and never made again, we do not accept returns or exchanges. Once they're gone, they're gone for good!